Refund Policy

Thank you for shopping with ampaly.shop. We strive to ensure a smooth and satisfying shopping experience. This policy explains how returns, exchanges, and refunds are handled for purchases made through our Services.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

Eligibility

  • The product must be unused, unworn, and in original condition
  • All original packaging, tags, certificates (if any), and accessories must be intact
  • Return requests must be initiated within 7 days of delivery
  • Items must show no signs of wear, damage, or alteration

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Earrings, nose pins, or piercings
  • Customized or personalized items
  • Clearance or final sale items
  • Items with missing tags, certificates, or packaging
  • Items showing signs of use or damage

How to Request a Return

To initiate a return or exchange, please contact us with:

  • Order number
  • Reason for return or exchange
  • Clear images (mandatory for damaged, defective, or incorrect items)

Returns requested without required details may be delayed or declined.

Refunds

Once your returned item is received and inspected, we will notify you regarding approval or rejection.

If Approved:

  • Refunds will be issued to the original payment method
  • Processing time: 5–10 business days, depending on your bank or payment provider

If Rejected:

  • The item will be returned to your registered address

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your bank or card provider

If the issue persists, contact us at:

📧 support@ampaly.shop

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos and order details

Claims made after 48 hours may not be accepted.

Shipping Costs for Returns

  • Return shipping costs are borne by the customer, unless the item is defective or incorrect
  • Original shipping charges are non-refundable

Exchange Requests

Exchanges are subject to product availability.

If the requested item is unavailable, you may choose:

  • A full refund, or
  • Store credit

Contact Us

For any questions regarding returns, refunds, or exchanges: